Policies & guest trust
This Cookie Policy explains how The Grand River Room uses cookies and similar technologies to bring you a smooth, secure and intuitive browsing experience on our website, thegrandriverroom.com.
The Grand River Room ("we", "our", or "us") uses cookies and similar technologies on https://thegrandriverroom.com (the "Site") to support essential website functions, understand how guests engage with our pages, and continually refine the experience we offer. This Cookie Policy explains what cookies are, which types we use, and how you can manage your preferences.
This policy should be read together with our Privacy Policy, which describes how we handle personal information more broadly.
Cookies are small text files that are placed on your computer, tablet or mobile device when you visit a website. They are widely used to ensure websites function properly, remember your preferences and improve your overall browsing experience.
Cookies may be set directly by the website you are visiting (known as "first-party cookies") or by third parties, such as analytics or service providers (known as "third-party cookies"). Cookies can remain on your device only for the duration of your browsing session ("session cookies") or for a longer period until they expire or are deleted ("persistent cookies").
We use a combination of the following categories of cookies on our Site:
These cookies are necessary for the Site to function correctly and securely. Without them, basic features such as page navigation, secure form submission and access to reserved areas may not operate as intended.
Essential cookies do not require your consent, but you can still remove or block them via your browser settings. Doing so may impact the performance and usability of the Site.
Performance cookies help us understand how visitors interact with our Site by collecting anonymous information about pages visited, time spent on each section and any error messages encountered.
We use this information in aggregate to refine navigation pathways, make frequently visited areas easier to reach and maintain a consistently smooth browsing experience.
Functionality cookies allow the Site to remember your choices and preferences, such as your region, language or contact form entries you have started but not yet submitted.
These cookies help create a more personalised and convenient experience across visits while maintaining the warm, boutique character of The Grand River Room online.
Analytics cookies assist us in measuring how our Site is used so we can better understand what matters to guests. For example, they can indicate which menu sections attract the most interest or how visitors discover our Social Gatherings and Bookings pages.
The insights we gain are statistical and not used to identify you personally. Where required, analytics cookies are only activated after you have provided consent through our cookie banner.
We use cookies on thegrandriverroom.com to support the following purposes:
We do not use cookies to engage in profiling for high-risk marketing activities, nor do we sell information collected through cookies.
When you first visit our Site, you may be presented with a cookie banner that explains our use of cookies and offers options to accept, reject or customise certain categories (where applicable). You can revisit these choices at any time by adjusting your browser settings or clearing cookies from your device.
In general, you have the ability to:
Please note that blocking or deleting certain cookies may affect how our Site functions and may reduce the convenience of your browsing experience.
Some cookies on our Site may be placed by third-party service providers who assist us with analytics, performance monitoring or other technical services. These third parties may collect information about your use of our Site over time for the purposes described in their own privacy documentation.
Typical third-party cookies on a hospitality website like ours may include:
Third-party providers are responsible for the cookies they set and for their own use of the information collected. We encourage you to review the privacy and cookie policies of any third-party services you may interact with through our Site.
By continuing to browse and use thegrandriverroom.com, you acknowledge that we may place cookies on your device as described in this Cookie Policy and, where required, as configured through our cookie banner or your browser settings.
For non-essential cookies (such as analytics), we will seek your consent where applicable under Australian privacy regulations. You may withdraw or modify this consent at any time by changing your browser settings or clearing cookies from your device.
You can usually configure your browser to refuse cookies, delete existing cookies or notify you before a new cookie is stored on your device. The exact steps vary depending on the browser and device you use.
Below are general links to external help resources for common browsers (please note that these links are provided for convenience and may change over time):
If you use another browser, please refer to its help documentation for instructions on managing cookies.
If you have any questions, concerns or requests regarding this Cookie Policy or our use of cookies on thegrandriverroom.com, you are welcome to contact us.
To reach The Grand River Room regarding cookies or privacy matters, please use one of the following options:
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements or the way we operate our Site. Any updates will be published on this page with a revised effective date.