Our Privacy Commitment
At Thegrandriverroom, we are dedicated to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and share information when you interact with our website and our hospitality services in Australia.
This policy applies to our website located at https://thegrandriverroom.com and to personal information we handle in connection with enquiries, reservations, private events, and guest experiences at our physical venue.
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Information We Collect
When you engage with Thegrandriverroom online or offline, we may collect the following types of personal information, to the extent necessary for our hospitality and guest services:
- Contact details: Your name, email address, phone number and, where relevant, postal or billing address.
- Booking and event details: Reservation dates and times, party size, seating or room preferences, dietary requirements, accessibility needs, and event-related information for social gatherings or private bookings.
- Communication records: Messages you send through our Contact Us page, emails, or phone calls, including feedback, special requests, and general enquiries.
- Payment-related information: Limited billing details required to confirm a booking, secure a reservation, or process event-related charges, managed through secure payment channels or trusted service partners.
- Website usage information: Basic technical and usage data collected through essential cookies and similar technologies, such as pages visited, basic device information, and approximate interaction times.
Where you provide personal information about another person (for example, a guest in your party), you confirm that you are authorised to do so and that the individual is aware of this Privacy Policy.
How Your Data Is Used
We use the personal information we collect only for purposes that are directly related to providing and improving our hospitality and guest services. These purposes include:
- Managing bookings and confirmations: To process table reservations, private dining arrangements, and social gathering enquiries, and to send you confirmations, reminders, and updates regarding your booking.
- Delivering guest services: To prepare for your visit, accommodate dietary preferences, accessibility needs, and seating preferences, and coordinate experiences in our dining areas and our land-based evening offline poker lounge.
- Responding to enquiries: To answer questions submitted via our Contact Us page, phone, or email, and to follow up on feedback or service requests.
- Improving our offerings: To analyse common requests, preferences, and feedback so we can refine our menu, service style, event offerings, and guest experience.
- Communicating with you: To contact you about important service updates related to an existing booking, and, where permitted by law or with your consent, to share curated information about special events or dining experiences. You may opt out of promotional communications at any time.
- Legal, safety, and compliance: To comply with applicable Australian laws, respond to lawful requests from regulators, and protect the safety, rights, and security of our guests, team members, and premises.
We do not sell your personal information. Any use of your data is anchored in enhancing your experience with Thegrandriverroom and operating our venue responsibly.
Data Storage & Security
We take the protection of your information seriously and use reasonable safeguards designed to keep your personal information secure and confidential.
- Secure environments: Personal information is stored in controlled systems with restricted access, limited to authorised team members and trusted service providers who require the information to perform their role.
- Technical protections: We use appropriate technical and organisational measures, such as encrypted connections, password-protected platforms, and access controls, to reduce the risk of unauthorised access, misuse, or disclosure.
- Retention practices: We keep personal information only for as long as it is reasonably required to fulfil the purposes outlined in this policy, or as required by applicable Australian laws and record-keeping obligations.
While we take care to protect your information, no method of electronic storage or transmission is completely free from risk. If we become aware of a data breach that is likely to cause serious harm, we will take steps consistent with Australian privacy requirements, which may include notifying you and relevant authorities where required.
Sharing of Information
We treat your personal information with discretion and will only share it in limited circumstances that support the operation of our venue and services, or where we are legally required to do so. These circumstances may include:
- Trusted service partners: Providers that help us manage bookings, secure payments, email communications, website hosting, or IT support. These partners are only given the information necessary to perform their services and are expected to handle your information in line with appropriate privacy and security standards.
- Professional advisers: Legal, financial, or compliance advisers who assist us in meeting our obligations and managing our business responsibly, subject to appropriate confidentiality duties.
- Legal and regulatory requirements: Where we are required or authorised under Australian law to disclose information, such as to law enforcement, regulators, or courts.
We do not share your personal information with third parties for their own independent marketing purposes.
Cookies & Tracking Technologies
Our website uses a limited set of cookies and similar technologies to support essential functionality and to help us understand how guests discover and navigate our pages.
- Essential cookies: These are necessary for basic site operation and security, such as remembering selected preferences during a browsing session and enabling forms on pages like Bookings and Contact Us.
- Performance and analytics: We may use privacy-conscious analytics tools to view aggregated, de-identified information on website usage. This helps us refine navigation to key pages such as Menu, Social Gatherings, and The River Card Salon.
For further details regarding our use of cookies and related technologies, please refer to our dedicated Cookie Policy. You can manage certain cookie preferences through your browser settings, noting that disabling some cookies may affect site functionality.
Third-Party Links
Our website may occasionally include links to external websites or services, such as transport information, accommodation partners, or social platforms. These external sites are not operated or controlled by Thegrandriverroom.
We are not responsible for the privacy practices, security measures, or content of external websites. When you follow a link away from https://thegrandriverroom.com, we encourage you to review the privacy policy and terms of the destination site before providing any personal information.
Your Rights
As a guest or website visitor in Australia, you have rights in relation to the personal information we hold about you, consistent with applicable Australian privacy law. Subject to any legal exceptions, these rights may include:
- Access: The right to request confirmation of whether we hold personal information about you and, if so, to request reasonable access to that information.
- Correction: The right to request that we correct inaccurate, incomplete, or out-of-date personal information we hold about you.
- Deletion: The right to request that we delete personal information where it is no longer required for the purposes described in this policy, and where we are not required by law to retain it.
- Consent management: Where our handling of your information is based on consent (for example, certain promotional communications), the right to withdraw that consent at any time.
- Complaint: The right to raise a concern about how we handle your personal information and to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another relevant regulator if you are not satisfied with our response.
To exercise any of these rights, or to ask questions about how they apply, please contact us using the details set out in the Contact Information section below, or via our Contact Us page.
Children’s Privacy
Thegrandriverroom is an upscale dining venue and evening social destination intended for adults and mature guests. Our services, including the reserved spaces in our land-based offline card lounge, are not designed for persons under 18 years of age.
We do not knowingly collect personal information directly from children under 18. If you believe that a child has provided personal information to us without appropriate consent, please contact us using the details in the Contact Information section so we can review and, where appropriate, delete that information.
Policy Updates
From time to time, we may update this Privacy Policy to reflect changes in our services, our use of technology, or applicable laws and guidance in Australia.
- Any updated version will be posted on this page and will include a revised “Last Updated” date at the top of the policy.
- Where a change is material and significantly affects how we handle your personal information, we will take reasonable steps to bring the updated policy to your attention, which may include a notice on our website or direct communication where appropriate.
We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Thegrandriverroom handles your personal information, you can contact us using the following channels:
- Online: Submit an enquiry via our Contact Us page.
- Bookings & events: Use the dedicated form on our Bookings page for reservation-related queries.
When you contact us, please provide enough detail for us to understand and respond to your request, especially if you are exercising one of your privacy rights. We aim to respond within a reasonable timeframe and in accordance with applicable Australian privacy requirements.